Terms of Service

• You must be at least 13 years old, or older if the law where you live sets a higher minimum age for using online services on your own.
• If you are under 18 (or under the age of majority where you live), a parent or guardian must agree to these terms for you and is responsible for your use of JamRiff.
• An account is for one person. Please don’t share it or create accounts for someone else without their permission.
• Use your account for your own music. One account can’t be used as a transcription service for other people or for an organisation, such as clients, a studio, a band or a school whose members all use it.
• You can’t use JamRiff if the law forbids you from doing so.

You can sign up with an email address and password, or with Google or Facebook where offered. Keep your details accurate and your password safe: you are responsible for what happens in your account. Tell us at support@jamriff.com if you think someone else has got into it.

You can try JamRiff without an account as a guest. A guest can make one short transcription and has 3 credits. Create a free account to keep your track: it moves into your new account automatically. Guest sessions that aren't used for 30 days are removed, together with their tracks.

We may ask you to confirm your email address before you can start a transcription.

JamRiff turns a recording into music you can read and play: sheet music, guitar and bass tab, chord symbols and diagrams, a piano roll and MIDI. You can upload an audio or video file, record yourself in the browser, or paste a link to a YouTube video or an audio file. Files can be up to 500 MB, and linked videos and files up to 15 minutes long. How much of a recording you can transcribe at once depends on your plan.

Transcriptions are made automatically by AI and can contain mistakes. Wrong notes, rhythms, chords or tab positions happen, especially with busy mixes or noisy recordings. Check the result against the original before you rely on it, for example in a performance, a lesson or a publication.

We keep improving JamRiff, so features may change, and new ones may first be offered as a preview. We work to keep JamRiff available but can't promise it will always be uninterrupted or error-free. Planned maintenance and occasional outages can happen.

Only transcribe recordings you have the right to use. Each time you add a track you confirm that its recording is one of these:

• your own music, or a recording you made or own the rights in;
• a recording whose rights holders have given you permission to transcribe it;
• a recording in the public domain, or released under a licence that allows it to be transcribed and adapted, such as some Creative Commons licences.

It's your responsibility to have these rights before you upload, record or link a track.

You keep all your rights in what you upload and in the transcriptions made from it. JamRiff claims no ownership of either. So that we can run the service, you give us a worldwide, non-exclusive, royalty-free permission to store, copy, process and show your recordings and transcriptions, but only to provide JamRiff to you, keep it secure and meet our legal obligations. This permission ends when you delete the track or your account, except for copies we must keep by law.

Your tracks are private to your account. JamRiff has no public pages, profiles or sharing, and other users can't see your tracks.

When you paste a link to an audio file, for example a Dropbox, Google Drive or OneDrive share link, JamRiff gets the file from where it's stored and keeps it as it would a file you upload.

When you paste a YouTube link, JamRiff listens to that video's audio to transcribe it, and plays the video beside your score through YouTube's own embedded player. Only paste links to your own videos, or to videos you have the right to transcribe as above.

By using YouTube features in JamRiff you also agree to the YouTube Terms of Service, and the Google Privacy Policy applies to the player. JamRiff isn't affiliated with or endorsed by YouTube or Google. A video that becomes unavailable on YouTube may stop playing in JamRiff.

When you use JamRiff, please don't:

• upload, record or link content that infringes anyone’s copyright or other rights, or that is unlawful;
• upload malware, or anything meant to harm JamRiff, its users or the systems it runs on;
• get around plan limits, credits, bot checks or security measures, for example by creating many accounts or guest sessions for extra credits;
• access JamRiff with bots, scrapers or other automated tools, or overload it, except through features we offer for that;
• copy, decompile or reverse engineer the JamRiff app, except where the law expressly allows it;
• resell, rent out or commercially offer access to JamRiff itself without our written permission;
• pretend to be someone else, or use JamRiff to harass or harm anyone.

We may remove content or limit, suspend or close an account that breaks these rules. Where it's reasonable, we'll tell you why first and give you a chance to put it right.

We respect the rights of musicians and rights holders. If you believe material on JamRiff infringes your copyright, email support@jamriff.com with:

• your name and contact details, and the rights holder’s if you are acting for them;
• the work you believe is infringed;
• what on JamRiff you believe infringes it, with enough detail for us to find it;
• a statement that you believe in good faith the use isn’t authorised by the rights holder or the law;
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the rights holder or authorised to act for them, with your physical or electronic signature.

We'll look into every complete notice promptly and remove or disable access to infringing material. We close the accounts of people who infringe repeatedly. If your content was removed and you believe that was a mistake, write to us at the same address and explain why.

JamRiff has a Free plan and a paid Premium plan; what each includes is on the pricing page. Transcribing uses credits: 1 credit covers 30 seconds of audio, rounded up, and every transcription costs at least 1 credit.

• Credits are held when a transcription starts and used when it is ready. If it fails, is cancelled or finds no notes, the credits are returned to you automatically.
• Free gives you 20 credits each calendar month (UTC). Unused Free credits don’t carry over.
• Premium adds the monthly credits shown for your plan at checkout, each month of your subscription. Unused Premium credits don’t carry over.
• Premium members can buy top-up credits. They are used after the monthly credits and only while Premium is active.
• Credits have no cash value. They can’t be sold, transferred to another account or exchanged for money, except where the law requires it.

We may change what the Free plan includes. If we change what Premium includes in a way that matters to you, we'll tell you before the change applies to your next renewal.

• Billing. Premium is billed monthly or yearly, in advance, at the price shown at checkout. Prices are in your local currency where we offer it, and taxes are added where the law requires.
• Auto-renewal. Your subscription renews automatically at the end of each period, and you allow us and our payment provider to charge your payment method then, until you cancel.
• Payment provider. Payments are handled by Stripe; we never see your full card number. In some countries Stripe sells the subscription to you as the merchant of record, and then Stripe's terms for that purchase also apply.
• Switching. You can switch between monthly and yearly billing from your profile. The switch takes effect at your next renewal, so you never lose time you paid for.
• Late payments. If a renewal payment doesn't go through, Premium and your credits stay on for 7 days while the payment is retried. You can't buy top-ups or switch billing until it's paid. If it still isn't paid, your account moves to the Free plan.
• Cancelling. You can cancel any time from your profile. Premium and your credits stay until the end of the period you paid for, and then you're on the Free plan. Cancelling doesn't refund the current period; for your money back, see the money-back guarantee below.
• Coming back. When Premium ends, we keep your unused top-up credits for 3 months. Subscribe again within that time to get them back. After that, they expire.
• 14-day money-back guarantee. Not happy with Premium? Write to us at support@jamriff.com within 14 days of the first payment of your Premium subscription and we'll refund that payment in full, as long as your account has used fewer than 25 credits in total (Free, Premium and top-up credits all count). The guarantee doesn't cover renewal payments or top-ups, and once your account has used 25 credits or more it no longer applies. With the refund, Premium ends straight away and your account moves to the Free plan: Premium credits beyond Free's 20 are removed, and your top-up credits are kept.
• Refunds. Apart from the money-back guarantee, payments aren't refundable, except where the law requires a refund or we decide to give one. If a payment was taken by mistake, write to us at support@jamriff.com and we'll put it right. A refunded top-up removes its credits from your balance.
• Price changes. A new Premium price applies to new subscriptions: yours keeps renewing at the price you signed up for. If we ever have to change the price of an existing subscription, we'll tell you in advance. The new price then applies from your next renewal, and you can cancel before then.

Premium lets you download your transcriptions as MIDI, MusicXML, PDF sheet music and Guitar Pro files. You can use your downloads in any way the rights in the original recording allow (see Your recordings and transcriptions). Files you have downloaded stay yours after Premium ends.

JamRiff's software, design, name and logo belong to us and are protected by law. While you follow these terms, we give you a personal, non-exclusive, non-transferable permission to use JamRiff. Nothing in these terms gives you any other right in it.

If you send us feedback, such as ratings, comments or ideas, we may use it to improve JamRiff, with no obligation to you.

JamRiff works with services run by others, including Stripe for payments, Google and Facebook for sign-in, and YouTube for linked videos. Their own terms and privacy policies apply to your use of them, and we're not responsible for how they work.

You can delete your account at any time from your profile. Deleting it stops any subscription straight away, without a refund for the rest of the period. Your tracks, recordings, transcriptions and account details are kept for 7 days, so you can log in and restore the account, and then deleted for good. We keep billing records, no longer linked to you, as accounting and tax law requires.

If you don't use JamRiff for 6 months (paying for Premium counts as using it), we delete your account the same way. We email you 30 and 7 days before, and logging in keeps it.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires us to, or if your use puts JamRiff or other people at risk. If we stop offering JamRiff altogether, we'll give you reasonable notice and refund any prepaid time you couldn't use.

JamRiff is provided “as is” and “as available”. As far as the law allows, we make no promises beyond those in these terms, including any promise that transcriptions will be accurate or complete, or that JamRiff will suit a particular purpose. Some countries don't allow these exclusions, so they may not all apply to you.

As far as the law allows, we aren't liable for indirect or consequential loss, such as lost profits, lost opportunities or lost data, arising from your use of JamRiff. Our total liability to you for any claim about JamRiff is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these terms limits liability that can't be limited by law, such as liability for fraud, or takes away rights you have as a consumer under the law where you live.

If someone makes a legal claim against us because of content you uploaded, recorded or linked, or because you broke these terms, you agree to cover the reasonable costs and losses that result, as far as the law allows. This doesn't apply where the claim was our fault.

We may update these terms as JamRiff changes or the law requires. We'll change the date at the top of this page, and for important changes we'll tell you by email or in the app before they apply. If you keep using JamRiff after a change applies, the new terms apply to you. If you don't agree, you can delete your account.

If something goes wrong, please write to us at support@jamriff.com first: most problems can be solved quickly that way.

These terms are governed by the laws of the State of Delaware, USA, and the state and federal courts in Delaware have jurisdiction over disputes about them. If you are a consumer living elsewhere, you also keep the protection of the mandatory laws of your country and can bring a claim in its courts.

These terms and the Privacy Policy are the whole agreement between you and us about JamRiff. If a court finds part of them unenforceable, the rest still applies. If we don't enforce a part straight away, we can still enforce it later. You can't transfer your rights under these terms to anyone else. We may transfer ours as part of a reorganisation or a sale of JamRiff, and your rights under these terms stay the same.

Email us at support@jamriff.com.